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Customer Relationships

Hardwoods dedicates substantial resources to creating strong, mutually beneficial, wholesale customer partnerships. We fully understand the importance of highly-trained staff and  personalized customer service. By partnering with Hardwoods, we will provide you with the resources and products you need to be successful.

Customer Programs

At Hardwoods, our commitment to our customer is much deeper than just written words. We have a vested interest in partnering with our customers and creating a strategic competitive advantage by joining forces with you, our customer.

We offer a number of special programs to ensure you have:

  • consistent quality
  • excellent service
  • competitive prices

We will maintain a significant inventory position in our warehouse for your stock. As requested, we will ship inventory to meet your production schedule. This is another example of the extra effort we make to give you a competitive advantage as a result of your continued support.

Why partner with Hardwoods?

Consistent Products

We import from all areas of the world so we can offer consistent products with regular patterns, color and grain to meet your requirements. In addition, we are able to source products for special requests because of our size and buying power.  

Fair Prices

Because we purchase products for a large number of our warehouses, we are able to negotiate better pricing from the suppliers. Let our buying power and special industry contacts work for your operation by providing products at fair market prices.

Personalized Customer Service

Our sales staff make regular visits to your location to ensure your requirements are being met and to introduce you to new products we are evaluating for import. We maintain a large knowledge base on our products and industry. 

Dependable Distribution

Hardwoods operates from 34 sales and warehouse facilities so you have immediate access to a large inventory of premium hardwoods and sheet goods. We even maintain stock specifically for our customers to guarantee consistent supply.

Responsive to our Customer's Needs

As a leader in the hardwoods industry, we pride ourselves on providing quick response to inquiries. We are only a phone call away should you have any questions or comments. We pride ourselves on being a people-based business.

Consistent Supply

As Hardwoods purchases very large volumes directly from most of the major Mills throughout the world, our preferred customer status gives you access to consistent supply of all hardwood products.

Better Lumber Storage

As our warehouses are based on the latest design, we can control  the quality of our stock including moisture content, insect control and overall cleanliness. Your stock lies flat on properly supported lifts and we offer kiln dried products as an added service to you.

Direct Importer

Most of our material is purchased directly from major mills.

Non-creamed Lumber

As we do not mill products ourselves, there is no creaming of lumber or grading chains and you receive the grade you ordered at the price promised.

Exclusive Focus on Industrial Business

Our sales force are non-commissioned and entirely focused on providing our industrial customers with the best options and support. Because of our remuneration structure, we can pick from the best hardwoods sales force. Our sales team is experienced and knowledgeable about our products, industry and your needs. You can trust the salesperson will focus their efforts on your customer satisfaction.

 

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